Privacy Policy

1. INTRODUCTION

Urban Butler Concierge Enterprise (“Urban Butler,” “we,” “us,” or “our”) is committed to protecting the privacy and personal data of our clients.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you engage our services, interact with us, or communicate with us.

By using our services, you consent to the collection and use of your information in accordance with this Policy.

2. INFORMATION WE COLLECT

We collect only the information necessary to deliver high-quality concierge services.

2.1 Personal Information

• Full name
• Phone number
• Email address
• Billing and payment details

2.2 Service-Related Information

• Preferences (travel, dining, lifestyle, aesthetics)
• Event details and requirements
• Budget ranges (where voluntarily provided)
• Special requests or personal considerations

2.3 Communication Data

• Messages via WhatsApp, email, or other platforms
• Feedback, inquiries, and service-related discussions

2.4 Technical Data (where applicable)

• Interaction with our website or payment platforms (e.g., Paystack)

3. HOW WE USE YOUR INFORMATION

We use your information strictly to deliver and improve our services.

This includes:

• Planning and coordinating your experiences
• Booking and managing vendors on your behalf
• Communicating updates, confirmations, and changes
• Personalising future services based on your preferences
• Maintaining internal records and service history
• Sending relevant service-related updates or offerings

We do not sell or trade your personal information.

4. SHARING OF INFORMATION

Urban Butler shares client information only when necessary and in a controlled manner.

4.1 With Vendors

We may share relevant details with:

• hotels, restaurants, and venues
• transportation providers
• event vendors and service providers

Only the information required to fulfill your request will be disclosed.

4.2 With Payment Providers

Payments are processed through secure third-party platforms such as Paystack. Urban Butler does not store full card details.

4.3 Legal Obligations

We may disclose information where required by law or regulatory authorities.

5. DATA RETENTION

Urban Butler retains client information for operational and service purposes, including:

• future bookings and personalization
• service continuity
• internal record-keeping

We retain data only for as long as reasonably necessary and relevant to our business operations.

6. DATA SECURITY

We take reasonable administrative and technical measures to protect your information, including:

• restricted access to client data
• secure communication channels
• controlled handling of sensitive information

However, no system is completely secure, and Urban Butler cannot guarantee absolute data security.

7. CONFIDENTIALITY & DISCRETION

As a concierge service, discretion is a core part of our operations.

Urban Butler treats all client information, preferences, and experiences as strictly confidential, and will not disclose such information beyond what is necessary to deliver the service.

8. YOUR RIGHTS

Under applicable data protection laws, you have the right to:

• request access to your personal data
• request correction of inaccurate information
• request deletion of your data (subject to operational or legal limitations)
• withdraw consent for certain uses of your data

Requests can be made via our contact details below.

9. MARKETING & COMMUNICATIONS

Urban Butler may use your contact details to share:

• service updates
• relevant offerings
• curated experiences

You may opt out of marketing communications at any time.

10. THIRD-PARTY LINKS & SERVICES

Urban Butler may engage or recommend third-party services. We are not responsible for the privacy practices of those external providers.

Clients are encouraged to review vendor privacy policies where applicable.

11. POLICY UPDATES

Urban Butler may update this Privacy Policy periodically.

The most current version will always be available and effective upon publication.

Continued use of our services constitutes acceptance of any updates.

12. CONTACT

For questions or requests regarding this Privacy Policy:

Urban Butler Concierge Enterprise
Email: urbanbutlerconcierge@gmail.com
WhatsApp: +234 802 784 3555
Address: 21 Benedict Square, Surulere, Lagos, Nigeria